Privacy Policy

Effective Date: [April 15, 2026]

At MemoryPrint (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, upload photos, or contact us.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, submit a form, or contact us, we may collect:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment-related information

• Any information you voluntarily provide

Photo and File Uploads

Because MemoryPrint creates custom products from customer-submitted images, we may collect:

• Uploaded photos

• Reference images

• Notes or instructions related to your custom order

Website Usage Information

We may also collect certain non-personal information automatically, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the website

• Referring website links

This information may be collected through cookies, analytics tools, or similar technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Create custom 3D keepsakes and personalized products

• Communicate with you about your order

• Respond to questions or customer service requests

• Improve our website, products, and customer experience

• Prevent fraud or misuse of our services

• Comply with legal obligations

3. How We Use Uploaded Photos

Any photos or files you submit are used solely for purposes related to:

• Designing and producing your custom order

• Communicating with you about your requested product

• Reviewing image quality or suitability for production

We do not sell your uploaded images or use them for unrelated marketing purposes without your permission.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third parties, such as:

• Payment processors

• Website hosting providers

• Shipping carriers

• Email or communication service providers

• Tools used to operate our online store

These third parties only receive the information needed to perform their services.

We may also disclose information if required by law or to protect our rights, property, or safety.

5. Payment Information

Payments made through our website may be processed by a third-party payment provider such as Stripe, PayPal, or another secure processor. We do not store your full payment card information on our servers unless specifically stated by the payment platform.

Please review the privacy policy of your payment provider for more information about how payment data is handled.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve website performance

• Remember visitor preferences

• Analyze traffic and usage

• Support marketing or advertising tools

You can usually adjust your browser settings to refuse cookies, though some parts of the site may not function properly.

7. Data Retention

We keep personal information and uploaded files only as long as reasonably necessary to:

• Complete your order

• Provide customer service

• Maintain business records

• Meet legal, accounting, or tax obligations

Uploaded photos and order files may be retained for a limited time in case you need support, reorders, or revisions.

8. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be 100% secure.

9. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Withdraw consent where applicable

To make a request, contact us using the information below.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

MemoryPrint
Email: Info@memoryprint3d.com